Frequently Asked Questions

Everything you need to know about your outdoor gear and apparel.

What is the Eddie Bauer Guarantee?

We stand behind our products. If your Eddie Bauer product has a defect in materials or workmanship, you can return it with proof of purchase for a full refund or replacement.

How long do I have to return an item?

You can return your purchase within 60 days of the original purchase date. Items must be in their original condition with tags attached for a full refund.

Do you offer international shipping?

Yes, we ship to over 100 countries worldwide. Shipping costs and delivery timelines vary based on the destination and the weight of the order.

How can I track my order status?

Once your order ships, you will receive a confirmation email with a tracking number. You can also view your order history by logging into your account on our website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Eddie Bauer gift cards.

How do I care for my down jacket?

We recommend machine washing your down gear in a front-loading washer with a specialized down detergent. Tumble dry on low heat with clean tennis balls to restore loft.